Kristen

Kristen is a Commercial Lines Account Manager at Sterling Insurance Group with 13 years of insurance experience and a reputation for client-first service. The majority of her career was built in personal lines, where she developed deep technical knowledge and strong client relationships, and she brings that well-rounded foundation to her growing commercial lines practice. She holds the Certified Insurance Service Representative (CISR) designation and is actively working toward her CIC. Kristen is also a recipient of the Travelers High Achiever Award, a carrier-level recognition of outstanding performance and client advocacy.

Before entering insurance, Kristen worked in the hospitality and restaurant industry, sharpening her ability to stay composed under pressure and deliver high-quality service to a wide range of clients. Her hospitality and restaurant industry roots give her a natural fit working with restaurant and food‑service accounts as she grows her commercial lines book. That background translates directly to her work managing commercial accounts across Boston and surrounding markets.