Kristen

Kristen is a Commercial Lines Account Manager at Sterling Insurance Group with 13 years of insurance experience and a reputation for client‑first service. The majority of her career was built in personal lines, where she developed strong technical knowledge and lasting client relationships, and she brings that well‑rounded foundation to her commercial lines role. She holds the Certified Insurance Service Representative (CISR) designation and is actively working toward her CIC. Kristen is also a recipient of the Travelers High Achiever Award, a carrier‑level recognition of outstanding performance and client service.

Before entering insurance, Kristen worked in the hospitality and restaurant industry, sharpening her ability to stay composed under pressure and provide consistently reliable service to a wide range of clients. Her hospitality and restaurant industry roots give her a natural fit working with restaurant and food‑service accounts as she grows her commercial lines book. That background translates directly to her work managing commercial accounts across Boston and surrounding markets.