Headshot of Audrey, Agency Service Team member at Soo Hoo Insurance in Boston, specializing in insurance client support, policy servicing, and account management for Chinatown and the wider Chinese‑speaking community.

Carmen

Agency Service Team

Carmen is a part of the Agency Service Team at Sterling Insurance Group, licensed in both Life & Health and Property & Casualty insurance. She holds a Bachelor of Science in Marketing with an Accounting minor from the University of Massachusetts Dartmouth (GPA: 3.92) and earned a Master of Science in Information Systems from the University of Hawaii at Manoa (GPA: 3.97). She also holds the CompTIA Security+ certification, providing a sophisticated understanding of digital operations and information security.

Carmen grew up on the South Coast of Massachusetts and is now based in Boston, making regular summer trips to Martha's Vineyard. A committed endurance athlete, she has completed both the UConn Half Marathon and the Honolulu Marathon, and enjoys hiking, surfing, snorkeling, and skiing.